Philips Support

My Philips Shaver is not working

Published on 15 May 2024
If your Philips shaver does not work or turn on when you press the power button, please follow the troubleshooting steps below.

Please follow the steps in the order provided.
If you do not clean your Philips shaver regularly, hair and debris can build up around the shaving heads. This buildup can reduce performance and prevent the shaver heads from spinning.

Please refer to the video below for an overview of how to clean your shaver (while shaver models differ, the same principles apply to all Philips shavers. Refer to your user manual for more details).

Tip: after tapping/clicking to start the video, tap/click the cog icon at the bottom of the video to enable subtitles for your language (if needed).
 
Philips shaver shaving heads being cleaned
A low battery can reduce shaver performance and prevent your shaver from turning on.

Most Philips shavers contain a built-in rechargeable battery. If your shaver does not turn on, charge it for at least two hours and then try again.

Many shavers cannot be used when attached to a power outlet for safety reasons. Remove the charging cable from your shaver before trying to turn it on.
If you recently disassembled your Philips shaver for cleaning, ensure you have reassembled all the parts correctly.

Please refer to the "Replacing the shaving heads" section of the user manual for detailed instructions.

The video below provides some general guidance that you can apply to all shaver models.
Many Philips shavers have an inbuilt travel lock to prevent them from switching on accidentally inside a bag or suitcase.

The travel lock is activated if a small padlock symbol is visible on your shaver's handle. Turn it off by holding down the power button for 3 seconds (please note: for S9000 shaver models, use the built-in display on the handle to deactivate the travel lock).
Philips shaver travel lock symbol
If you have followed the steps above and your Philips shaver is still not working, it may be damaged internally. Please click here to request a repair or exchange.
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