Philips support

Philips warranty for Health

Smartsleep・ Sleep・ asthma

Philips warrants its products for a specific period of time after the date of purchase. Defects caused by faulty materials and workmanship will be repaired or replaced at the expense of Philips, as long as a valid proof of purchase is provided within the qualifying period. Damage from the use of unauthorized replacement parts will void this warranty. The user should strictly adhere to all instructions included in the user manual.

Warranty period

The following table shows the warranty period for various personal care categories:



Deep sleep headband

24 months

Deep sleep headband replacement sensors

No warranty

Snoring relief band

24 months

Better sleep program

No warranty


This warranty is in addition to your statutory warranty rights. Your statutory warranty rights are not restricted by this warranty from Philips. The replacement or repair of device does not constitute a new warranty.

You may be able to get additional warranty on some products.

  • To qualify for an extended Philips warranty, register your product with your MyPhilips Account within 90 days after purchase.
  • Once registered, you will receive a confirmation email with details of your extended warranty.
  • Please keep your receipt along with proof of purchase and the confirmation email safe as proof of the extended warranty.

Warranty conditions

The warranty for each new product begins on the date of purchase. The length of the warranty period varies depending on the product. Refer to the warranty period section to find out the specific duration for your product. A valid proof of purchase is required.

The Philips warranty applies when the product has been handled properly for its intended use as described in the instruction manual. Read the instruction manual carefully before installing or using the product.

Depending on your product and the defect, Philips will identify the best service option for you. The data stored in connected products may be lost when serviced by Philips. We recommend you back up the data before sending the product. Philips will not be responsible for such loss.

Troubleshoot & repair

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