Philips Support

My Philips Air Purifier does not remove odors properly

Published on 04 December 2023
If your Philips Air Purifier does not remove odors or smells as expected, there can be several reasons. Please find out here how we can help you.
If you are using the appliance in a room in which the ambient air quality is very poor, please open the windows and set the highest speed on the appliance to remove the odors faster.
Your Philips Air Purifier should not be used in a room that is bigger than recommended. If this is the case, then its performance will not be optimal and some odors/smells may not be removed properly.

The recommended room size depends on your specific air purifier model. Please find the information on Philips website or the User Manual of your air purifier.
The lifetime of the filter is not fixed. It depends on the ambient air quality.

You can place the filter in a well-ventilated place for a couple of hours to remove the odors. If this does not help, you need to replace the filter.

If the solutions above did not help, contact us for further assistance.
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