Although we try to minimize the impact to our users, the implementation of a new IT platform and adherence to business standards does mean that new terminology is being introduced (good examples are the customer-facing documents like the CSRs (Customer Service Receipts) that have a new look and feel and have different terminology as well).


The list below provides insights on these

Previous Portal

New Portal


Installed Product

Corrective Maintenance


Previous Portal

Predictive / Preventative Maintenance

Contract Line Item



Contract Header

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