Through County Durham and Darlington NHS Foundation Trust’s Managed Service strategic partnership, Philips and the Trust launched a service improvement project including an operational informatics solution to provide visibility of performance and help identify ways to improve patient flow.
In 2018, CDDFT and Philips agreed a 14-year Managed Service partnership focused on introducing the latest, cutting-edge diagnostic imaging equipment, combined with transformational service improvements. Together through CoCreate workshop sessions, Philips and the Trust identified the need to transform the service and capitalize on the opportunities of data driven decision making, to transform their patient workflows and maximize the efficiencies of their new radiology equipment. To achieve this, the partnership launched a service improvement project.
A key challenge for radiology at the Trust was improving service efficiency while enhancing quality and patient experience. This could only be achieved by engaging its increasingly busy staff, at all levels in the department, in systematic improvement activity.
The service improvement project started one year into the Managed Service partnership. The project consisted of multiple focused workstreams aimed at enabling the Trust to optimize the efficiency of the radiology service through introducing new techniques, service pathways and quality management; all elements working together to ultimately improve patient care and satisfaction.
To date, the first part of the partnership, the service improvement project has delivered:
*Results from case studies are not predictive of results in other cases. Results in other cases may vary.