If your shaver is not turning on, the troubleshooting tips below may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
1. Your Philips Shaver is not charged.
If you have a rechargeable Philips Shaver, it is possible, that its battery has drained out. We advise you to charge your shaver and then try turning it on again. For details on how to charge your shaver, please refer to the user manual.
If your Philips Shaver is not rechargeable then it should be plugged in to a working electric socket while in use.
2. Your Philips Shaver is dirty.
It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked.
To fix this problem, properly clean your shaver. If possible, remove the shaving head and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned. For detailed cleaning instructions, refer to your user manual or watch the video below.
3. Your Philips Shaver is not assembled correctly.
Another reason why your shaver might not be working is that it is not assembled correctly. Refer to your user manual for detailed instructions on how to reassemble your shaver or you can also see how to remove and put back the shaving heads in the following video.
4. The travel lock on your Philips Shaver is activated.
Some Philips Shavers have a 'travel lock' function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a 'lock' symbol blinking on your shaver to let you know that the travel lock is activated.
To deactivate the travel lock, press the on/off button of your shaver for three to five seconds. Now try turning the shaver on again.
Are you still having issues with your shaver?
If none of these tips help, your shaver may be damaged internally. We recommend that you request a repair or exchange for your shaver.