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Troubleshooting

How to transfer files from a Mac to Philips Photoframe?

It is possible to transfer/load/copy photos from your Mac to your Philips Digital Photoframe. Please, before starting make sure your Mac has OS X or above.

1. Use the supplied USB cable to connect the photo frame to Mac

Use the supplied power cord to connect to DC power, and you can turn on photo frame before or after the USB cable connected.

2. After a few seconds, the photo frame will pop up as 'INTERNAL'

Internal device

4. Select the photos you want to transfer

E.g. some photos under the folder /test pictures.

Note: Check if enough free space of photo frame internal memory.

5. Drag photos to the root folder of 'INTERNAL'

Note: Must drag photos to the root folder. Otherwise, photo frame will not compress and load any photo from any other folder.

Root folder of INTERNAL

6. Make sure photo frame is properly powered

Do not disconnect the USB cable during photo transferring.

7. After all photos transferred, drag 'INTERNAL' to the Trash

Note: Must drag the photo frame to Trash before disconnecting the USB cable. Otherwise, the photo frame might be malfunctioned.

Drag INTERNAL to trash

10. Now you can display photos by the photo frame

Note: Do not use a Mac to rename any photo and folder name under /DCIM/100FRAME. Otherwise photo frame will not display any renamed photo.

Note: One photo could be compressed to less than 150KB. Check free space of photo frame internal memory again to store more photos.

The information on this page applies to the following models: 7FF1AW/37 .

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